Technical Operations Manager

Infrastructure ~ Manager
KZN
Technical Operations Manager with solid ISP exposure required in Durban. 3 years’ experience in similar role within a service provider or telecoms organisation. Overall responsibility for the day-to-day operational monitoring and support of the company’s infrastructure and technical services. Strong engineering background with at least 5 years’ experience in the IT industry. ITIL qualifications and experience of ISO27001 is an advantage.
 
Job Role:
  • Responsible for managing the team, systems and processes to support global network, hosting, security and voice services.
  • Day-to-day operation of the operational team, providing overall guidance and Supervision.
  • Manage operational resources to ensure that the business is able to meet the service levels. required and respond in a timely manner to network and server anomalies and outages.
  • Manage the team, supervising their work to ensure that it is of highest standard and that they meet the agreed KPIs and objectives.
 
Key Requirements:
  • Experience in managing operations teams.
  • At least 3 years’ experience in similar role within a service provider or telecoms organisation
  • Strong engineering background with at least 5 years’ experience in the IT industry
  • Hands-on experience with monitoring, network diagnostic and network analytics tools Knowledge and experience of physical network infrastructure and supporting large networks.
 
Advantageous skills
  • ITIL qualifications is an advantage.
  • Experience of ISO27001 is an advantage
 
The company offers very competitive salaries.
Only apply if you have the relevant experience!
 
If you have what is required, then please apply with your comprehensive CV and a skills matrix.
 
Technical Operations Manager